Content manager and writer with technical know-how. Based in Austin, Texas.
See my Writing Portfolio
Content Design
Aspiring UX writing professional
Extensive work across content types, content management systems and Engineering-Product collaboration environments.
Sample Project — Grocery Pickup Experience Redesign
CX Content
Help Center content, documentation and customer support
Managed internal SOPs, help center content and messaging for more than 500 BPO support agents.
Deliver content projects to deflect support tickets. Managed customer onboarding, support, and assisted with product roadmap decisions.
Content Marketing
Content strategist, freelance writer and analytics
Responsible for all editorial and creative deliverables for more than 50 client campaigns. Managed the entire content workflow process from ideation to distribution.
Sample Project — Cabela’s Case Study